ANDREI VIDAICUConnecting CALD: Raising awareness in inclusive leadership
Laid the design foundations for a new inclusive leadership program set to increase inclusive leadership by 25% by early 2025.
Challenge
Culturally And Linguistically Diverse (CALD) employees struggle to reach leadership positions and often lack the confidence to speak up or connect with their leaders. Leaders need to be more aware of their CALD employees and create an environment where everyone participates and has a voice.
"You know what? I'm gonna be honest with you. Sometimes with things like the 'NSW People Matter Employee Survey', I'm not bothered sharing how I really feel." - CALD STAFF PARTICIPANT
Goal
The mandate
Increase awareness for inclusive leadership by 25% by the first quarter of 2025. Our product owner faced significant pressure from executive leadership to achieve this goal as quickly and efficently as possible. The mandate specified launching a pilot program by the end of 2024, which gave me 6 weeks to design, test, and deliver a minimum viable product (MVP).Approach
The initiative working group included myself as the lead UX a content designer and a software engineer, worked closely with a service designer who was our main contact in terms of the business requirements and some of the preliminary research.Sprint 0: Discovery & research review
- Understand the business requirements including its mandate
- Analysis of the exisiting research provided
- Identify technical constraints
- Run a workshop to help us priortise what we needed to learn and what is achievable
This image has popup zoom functionality - click on it to see it fullscreen:
Week 1-2: Research synthesis & low fidelity prototyping
- Map out the journey using a combination of user scenarios and flow diagrams
- Create low fidelity wireframes for key screens
This image has popup zoom functionality - click on it to see it fullscreen:
Week 3-4:
- Review the design with the service designers and iterate based on the feedback received.
- Leverage the design system to create high fidelity mockups and interactive prototype.
Week 5-6:
- Prepare and conduct usability testing sessions with three CALD Champions and three CALD staff to identify areas for improvement.
- Iterate on the design based on the feedback received.
- Handoff the final designs and prototype to the development team for implementation.
Impact
I'm happy with the result given our tight deadline. We were able to start ahead of time in a 'sprint 0' where we defined scope. We mapped out the journey, and evaluated with actual users and leveraged the design system to move quickly. The MVP was delivered on time and within budget.
